Terms and conditions

  1. Designs are copyright of Sun Pennies. By agreeing to our terms and conditions you, or a third party, cannot copy or reproduce designs in any part or way. This also applies to samples ordered.
  2. It is your responsibility to get permission for any copyright material (like hymns or poems, for example) that is to feature in stationery.
  3. Once you have placed an order with Sun Pennies, a deposit of 50% of your total fee is required before we can begin work on your wedding stationery. This deposit can be paid by cheque (made payable to Sun Pennies) or bank transfer, and is non-refundable. Once the funds have cleared, you will receive email confirmation from Sun Pennies and the order will go ahead.
  4. There is no minimum order quantity. We recommend ordering a few more than you think you’ll need, in case of last-minute guest list changes or any extras that are required.
  5. When your order is confirmed, we will prepare a draft proof of your stationery with your chosen wording and design, which we will send you as a pdf file via email. You will need to check this very carefully - the design, layout and text - then sign and date it and return it to us by post or email. Without your signed approval, we cannot go to print. It is really important that you check and double check your proofs before signing, as Sun Pennies cannot be held responsible for any mistakes that are discovered afterwards.
  6. Additional changes after production of one set of proofs may incur extra costs. Changes made once the proofs have been signed off will be subject to additional charges. Changes must be made by email or post and will not be accepted by telephone.
  7. Please allow 3-4 weeks from the approval of the proof to when you receive your completed stationery. If you have a tight timescale, please contact us to see if we can process your order more quickly. Ideally we would recommend placing an order at least a month before you intend to send out your stationery, and two months before if we are painting a bespoke design for you. This gives time for any amendments, approvals and delivery required.
  8. Once your order is printed, you will be notified. Any remaining balance must be paid prior to dispatch of the order.
  9. Delivery within mainland UK will be by Royal Mail Special Delivery and will require a signature. Delivery charges vary depending on the amount ordered, as follows: *Subtotal under £100.00 - postage & packing is £10.00 *Subtotal between £100.00 & £400.00 - postage & packing is £15.00 *Subtotal over £400 - postage & packing is £25.00.
  10. These prices assume that delivery would normally occur in two stages - invitations and RSVP cards first, and menus, order of service, place cards and any other ‘on the day’ items nearer the time of the wedding. Any further splits in delivery may incur additional charges.
  11. If you live locally, you are welcome to collect your order - with prior appointment.
  12. Please contact Sun Pennies for international sample and order delivery charges.
  13. All orders are carefully packed to avoid damage in transit. If you feel there are any discrepancies with your order, or if any damage has occurred, you must notify us within 24 hourse of receipt.
  14. Refunds can only be given or items replaced if you find the design to be faulty.
  15. We cannot be held responsible for damage which occurs when you post individual items to your guests.
  16. Cancellations: in the unfortunate event that an order needs to be cancelled, the 50% deposit is non-refundable. If an order is cancelled part way through, all of the work carried out to that date that exceeds the deposit must be paid for.
  17. All items remain the property of Sun Pennies until paid for in full.
  18. Sun Pennies reserves the right to remove any promotions or discounts without prior notice.
  19. The design fee charged by our artist to create your bespoke design is non-refundable and must be paid up front. All artwork is covered by copyright and remains the property of Sun Pennies. We reserve the right to use any designs in future publications and orders.